Monday, March 17, 2014

Convergence 2014–Sessions Posted!

All of the Convergence Sessions have been posted!

Here is a subset I would recommend watching.  There are plenty more that are excellent as well. 

CRM Leo Release (Spring Update 1)

Leo: Transform your Customer Service with Microsoft Dynamics CRM -

Microsoft Dynamics CRM: Product roadmap and future vision -

CRM Mobility

Mobility Options in CRM -

Microsoft Dynamics CRM: Building and customizing mobile applications -

CRM Development / Engineering

Developer's guide to integration with Microsoft Dynamics CRM -

Microsoft Dynamics CRM 2013: Key platform enhancements -

Microsoft Dynamics CRM 2013: Upgrade considerations -

Microsoft Dynamics CRM: Customizing the user interface -

Microsoft Dynamics CRM: Performance planning, tuning and optimization -

CRM Social

Getting started with a social strategy -

Harnessing social technologies with Microsoft Dynamics CRM -

Social listening deep dive -

CRM Online

How Microsoft delivers your Microsoft Dynamics CRM online services -

CRM Unified Service Desk

Unified Service Desk: Enabling a super-agent! -

Dynamics AX

If you want to see something cool that is not CRM specific, check out this AX presentation on manufacturing.  Customer Orders from Web Site, Processed by AX, AX triggers a 3D printer to create the product.

Business Leadership Sessions

A colleague and I wondered into one of these classes during some unscheduled time.  These are sessions I did not even think about attending but turned out to be amazing.  Not about technology but about building business / personal skills.  Below are a few courses but I would recommend checking them all out. 

Dale Carnegie Workshop: 20 ways to build trust and credibility with your team/leadership development -

Dale Carnegie Workshop: Build a better retention mousetrap and keep the people who have what it takes to raise performance to the next level -

Dale Carnegie Workshop: Leading effective virtual meetings -

Dale Carnegie Workshop: Producing results with people -

Virtual Convergence Home Page –

Go to

Sign in on the right side of the page to access the Sessions.

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